Your Privacy Matters To Us
Privacy Policy
What information we collect and how we use it
Black Willows (“Black Willows,” “we,” “us,” or “our”) operates the website blackwillows.com (the “Site”). This Privacy Policy explains what information we collect from visitors to our Site, how we use it, and the choices you have regarding your information.
By using our Site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide to Us
When you submit an inquiry through our contact form, we collect the information you provide, which may include:
- Name
- Email address
- Phone number
- Message content and any event or booking details you share with us
Event space bookings are arranged directly with us by phone or through the contact form above — we do not use a separate online booking or reservation system for the venue.
Our on-site lodging is booked separately through Airbnb, not through this Site. If you book lodging through Airbnb, your information is collected and handled by Airbnb directly, in accordance with Airbnb’s own privacy policy, not this one.
Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies, tags, and similar technologies, including:
- IP address and general location information
- Browser type and device information
- Pages visited, time spent on the Site, and referring/exit pages
- Date and time of visit
We use Google Tag Manager and related analytics tools to collect this information and to understand how visitors use our Site.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies, including analytics tags and, where applicable, social media advertising pixels (such as a Meta/Facebook or Instagram pixel), to:
Analyze Site traffic and usage patterns
Understand visitor behavior and improve our Site
Deliver and measure the performance of our advertising on social media platforms
Show you relevant content or ads based on your interests
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.
- IP address and general location information
- Browser type and device information
- Pages visited, time spent on the Site, and referring/exit pages
- Date and time of visit
We use Google Tag Manager and related analytics tools to collect this information and to understand how visitors use our Site.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and communicate with you about our venue, availability, and services
- Process and manage event space bookings and inquiries
- Send you information you have requested, such as follow-up details after an inquiry
- Add you to our email list to send updates, promotions, or event-related communications, where you have provided your information for that purpose
- Analyze and improve our Site and marketing efforts
- Comply with legal obligations and protect our legal rights
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who perform functions on our behalf, such as email marketing platforms, booking/reservation systems, and website hosting or analytics providers
- Social media and advertising platforms (such as Meta/Facebook) for advertising and retargeting purposes, in accordance with their own privacy practices
- Legal authorities, if required to do so by law or in response to valid legal process
These third parties are only permitted to use your information as necessary to provide their services to us.
Email Communications
If you provide your email address through our contact form or an inquiry, we may add you to our email list to send you updates, offers, or information related to Black Willows. You may unsubscribe from these communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Data Security
We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain the personal information you provide for as long as necessary to respond to your inquiry, fulfill a booking, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, which can include the right to request access to, correction of, or deletion of your information, and the right to opt out of certain uses such as marketing communications or targeted advertising. To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can address it.
Third-Party Links
Our Site may contain links to third-party websites, including Airbnb and our social media pages. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised “Effective Date” at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Black Willows
2264 Higby Road
Frankfort, NY 13340
Phone: (315) 574-2493